New Cast Iron Radiators

Dimensions

All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipe work. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipe work prior to the goods being placed in situ.

Painting & Finishes

Sectional radiators are supplied in a primer coating ready to be painted. The colour of the primer varies by radiator and, although the Company will endeavour to meet the Purchaser’s requirements, it cannot be held responsible for failure to supply a particular primer colour. We recommend that primed radiators are painted with an appropriate paint for the purpose. For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour and the Purchaser accepts that there may be minimal differences. The colour and gloss level in any colour or RAL chart must be used only as guidance. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour.
Polishing

Polished radiators are supplied coated with a thin layer of oil. Polished radiators should be kept oiled by applying a thin coat of oil every 2 months. This will protect the cast iron from rusting. Oils used can be anything from Danish oils to WD40 type oils; they must be clear and long lasting. If you forget to oil your radiator, depending on the moisture within the environment, a thin coat of rust may appear.

This can easily be removed by applying a thin coat of ‘T-Cut’ and then re-oiling the radiator. Do not put any damp clothes onto your radiators as this will cause them to rust. There are a number of different types of polished finish available in the UK, if the type of polished finish is of key importance (e.g. to match other radiators), please let us know and we will endeavour to meet your requirements. A photo is always the best recourse in these circumstances.

Guarantee

Radiators are guaranteed for a period of 10 years and valves for 1 year from the date of the Purchaser’s invoice to be free from any manufacturing defects. The Company will replace any goods found faulty due to manufacturing or workmanship free of charge within this period, subject to the following conditions:

  • NO caustic,corrosive,acidic plumbing compounds or liquids are to be used on or in any part of our Arroll and Carron radiators, valves or connections including aggressive flushing agents. If this is required the radiators should be flushed thoroughly with clean water only. The water in the system MUST BE neutralised correctly following the use of any compounds etc if required using appropriate crystals or similar. Where caustic and or corrosive compounds (liquid or other) have been introduced into the radiator(s) which have caused damage to seals/gaskets, this will invalidate any guarantee offered;
  • the defect is not due to wear and tear, accident, misuse, improper operation or failure due to incorrect installation;
  • the cost of labour is paid by the Purchaser;
  • proof of purchase is available;
  • powder coating primed radiators by the Purchaser or their agents invalidates the guarantee as the Company has no control over how the radiators have been shot-blasted or heat treated;
  • The Company reserves the right to change only the defective section of a sectional radiator;
  • Consequential loss – the Company is not liable for any consequential loss caused directly or indirectly by any defect in its goods;
  • The benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.

Radiators To Go

Unless otherwise especially agreed by us in writing, the terms and conditions stated below apply to all transactions.

Where prices are shown as inclusive of VAT these are at the current rate. Prices will be adjusted accordingly should this rate change.

Prices are subject to alteration without prior notice, however, all prices are confirmed when orders are acknowledged by Ribble Radiators. It is the responsibility of the purchaser to ensure all details on our order acknowledgement are correct.

Delivery

The period quoted for delivery is a guideline only; Ribble Radiators will endeavor to keep to the agreed time however you will be notified should there be a delay.  Turnaround times may also be extended during the holiday season when the workshop is closed.   Ribble Radiators takes no responsibility for delays caused by wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.

Ribble Radiators will not be held liable for the arrangement of installation, we therefore advise no installation should be arranged prior to the goods having been received and checked for any scratched, blemishes and any other damages. All radiators should be checked to make sure they have arrive in good condition whilst the delivery driver is present, once the goods have been signed for we cannot accept any liability for damage. Any goods damaged in transit must be noted on delivery paperwork, then reported to us at info@ribbleradiators.co.uk within 3 days of delivery.

  • All deliveries are done so by kerbside only
  • When ordering a reclaimed radiator, please remember that this is a character reclaimed material and due to the age there could be minor imperfections on the radiator which are characteristic of the age of the item.

Handling

The correct way to carry a radiator is to keep the item upright at all times. Please use pieces of wood as handles at either end of the radiator. Please note for larger radiators a central lift may be required. 

Guarantees and Liabilities

A one year guarantee is given with the reclaimed radiators purchased from Ribble Radiators. This is subject to the product being installed by a competent plumber. We do not accept any damage caused by the fitting of the radiator. Our liability does not extend beyond the repair or replacement of the product supplied by us. Claims for either labour or damage to property are not admissible. (As we use Arroll for our reproduction cast iron radiators their terms can also be read here.)

It is important that you are satisfied with the condition, quality and function of the goods, making sure it is suitable for the purpose and use required. If you are not then you must contact us via email within 3 days of delivery.

Ribble Radiators cannot be held responsible for the damage caused to radiators if the system is subjected to freezing conditions and for any consequential loss or subsequent costs arising from this damage.

Cast iron radiators are very heavy and are supplied by Ribble Radiators in one piece ready to be installed by your plumber. It is the customer’s responsibility to ensure that the radiator can be moved into its final location.

If during the movement of very long radiators to the final location in the customer’s house the radiator is bent i.e. to go around a narrow, angled staircase this may cause the radiator to leak, this will not be covered by the warranty.

Unless otherwise stated any removal of bushes invalidates any warranty/guarantee.  In the case of accessories, such as valves and brackets, they must be returned in an unused and perfect condition within 7 days.  A restocking charge of 20% will be deducted from the refund, which will be the invoice price of the goods plus any carriage costs incurred. Please note no returns will be accepted after 7 days.

Any new goods, which are found to be faulty from the manufacture, will be replaced subject to the item being returned in the same condition as delivered.

Paint Finishes

Sectional radiators are supplied in a primer coating ready to be painted. The colour of the primer varies by radiator and, although the Company will endeavour to meet the Purchaser’s requirements, it cannot be held responsible for failure to supply a particular primer colour. We recommend that primed radiators are painted with an appropriate paint for the purpose. For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour and the Purchaser accepts that there may be minimal differences. The colour and gloss level in any colour or RAL chart must be used only as guidance. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour.

Adjusting Pipe Work Prior To Delivery

Whilst we endeavour to ensure all pipe centre dimensions are correct, tolerances must be considered, therefore, we strongly recommend that pipe work is not altered or adjusted until the radiator is fixed in its final position. Ribble Radiators will not accept any responsibility for any claims relating to inaccurate pipe centre information.

Consequential Loss 

Ribble Radiators accepts no responsibility for any consequential loss or subsequent costs howsoever arising from the use of new or reclaimed materials supplied by Ribble Radiators.

Payment of Goods

Payment must be made in full prior to delivery; any goods not fully paid for will remain the property of Ribble Radiators until full, cleared payment has been received.

Return of Goods

Returning of goods is at the discretion of Ribble Radiators and subject to a minimum 35% restocking fee. Any outstanding balance will be given as a credit note which is valid for 12 months from the date of return.

  • Items will only be considered for return if in the same condition as first delivered.
  • Items will not be considered for return if they have been installed, used or altered in any way, shape or form.

The cost of returning items is for the client’s account and all good must be suitably wrapped for transportation.